Job no: 0045491
Work type: Continuing
Division/Faculty: Chief Operating Officer (COO) Portfolio
Department/School: Student and Scholarly Services
Salary: $103,409 - $111,927 (UOM 8)
Role & Superannuation rate: Professional - Full time - 17% super
About Chief Operating Operator Portfolio
The Chief Operating Officer (COO) Portfolio is responsible for the University’s budget and financial performance, and the management of its property and capital. It also delivers efficient and effective shared services in support of all aspects of the University’s business.
About the role
The Team Leader, Scheduling is responsible for leading the operational delivery and management of the University’s Timetable and Class Registration function to ensure an integrated University-wide Timetable, and from which students can create personalised student timetables in a timely manner. In doing it seeks to improve student and staff experience of the timetable and optimise use of the University’s teaching spaces and facilities. This role will have leadership and oversight of all scheduling activities, which in addition to teaching and learning activities will include venue bookings which support research and engagement events (teaching, research and engagement being the core focus of the University and sharing priority in allocating space and facilities accordingly). It will be charged with ensuring all scheduling activities are coordinated, work efficiently and effectively cross-functionally and provide an optimal outcome and experience for students and staff. A focus of this role over the 12 months will be on leading the review and revision of business rules to best support the University’s business needs and to improve the student experience, process improvement, developing and publishing documentation and support materials and tools, rolling out a communication and training program, and other key enabling support at a time of significant and ongoing change in curriculum management at the University. It will be working alongside and integrating the outcomes from a strategic initiative charged with improving the student and staff experience of the timetable and ensuring the timetabling framework at the University of Melbourne can appropriately respond and adapt to flexible academic programming now and into the future. A similar process improvement initiative will be the focus of venue bookings which support the University’s research and engagement events. In doing so, the Team Leader will ensure services are delivered efficiently and effectively to colleagues in Academic Services, Academic Divisions and Chancellery to support a successful student experience and effective delivery of the University’s curriculum through the timetable. Excellent stakeholder, team leadership, coordination and supervisory skills, high level communication and planning abilities, advanced data literacy and analytics, project management and an orientation for service excellence and customer experience is required to be successful in this role.
- The appointee will have: Undergraduate qualifications in a relevant discipline and or equivalent mix of education and relevant experience.
- Expert knowledge of curriculum support activities and how they enable the student enrolment lifecycle and contribute to the effective delivery of the University’s curriculum
- Proven experience with supervising staff and successfully achieving consistent outcomes
- Demonstrated experience in process improvement activities and leading cross-functional working groups to implement change
- Excellent stakeholder engagement and communication skills
- Demonstrated ability to lead and work within and across teams to achieve University-wide outcomes
- Outcome focused orientation
- Highly skilled in innovation and continuous improvement and change management
- Experience in the leadership and management of an extensive timetabling function using Syllabus Plus (experience with a preferential Class Registration application highly desirable).
- Maximise your benefits through our Salary Packaging scheme
- Flexible family friendly policies, providing generous leave and working conditions
- The opportunity to work in a culturally rich environment
- A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne
To find out more, go to http://about.unimelb.edu.au/careers/working/benefits
The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.
How to apply
Your application submitted should include a CV along with your responses against the selection criteria found in the Position Description for the role.
*For information to assist you with compiling short statements to answer the selection criteria/competencies, please go to http://about.unimelb.edu.au/careers/search/info/selection-criteria