Current opportunities at Melbourne

SENIOR SERVICE IMPROVEMENT LEAD

Job no: 0052675

Work type: Continuing

Location: Parkville

Division/Faculty: Chief Operating Officer Portfolio

Department/School: Operational Performance Group

Salary: $126,004 - $131,097 (UOM 9)

Role & Superannuation rate: Professional - Full time - 17% super

About Operational Performance Group

The Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery.

About the role

As the Senior Service Improvement Lead, you will assist the Service Improvement Manager with the responsibility for the quality of practice of Service Improvement, including but not limited to methods of Lean Six Sigma, delivered by the Digital Design & Service Experience (DDSE) team and other functions of the University.

You will lead and inspire the practice of a continuous Service Improvement mindset and methods in projects and initiatives for improving the experiences of and services to students, staff and academics.

About you

You will have a deep understanding of Service Improvement methodologies and a true passion for humans and continuous improvement with an ability to engage and advocate for these methods across a range of stakeholders in University. You will also bring to the role applied project management skills including planning, scheduling, governance, risk management.

You will further have:

  • Extensive experience and broad knowledge of the practice of Service, Process and Business improvement (3+ years)
  • Tertiary or other qualifications which may be in one of the following fields of study: Lean, Lean Six Sigma, 6Sigma, Agile/Adaptive Ways of Working (AWOW)
  • Demonstrated high level interpersonal skills, including the ability to build and maintain stakeholder relationships across a complex organization and drive teams through ambiguous scenarios.
  • Ability to combine leading and coaching and to facilitate engaging workshops.

Benefits

-  Maximise your benefits through our Salary Packaging scheme

-  Flexible family friendly policies, providing generous leave and working conditions

-  The opportunity to work in a culturally rich environment

-  A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne

To find out more, go to http://about.unimelb.edu.au/careers/staff-benefits  

Culture

The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.

How to apply

Your application submitted should include a cover letter (one page) outlining your motivation to apply for this role and describing what skills and experience you will bring to it. Please further attach a current version of your CV.

Please note that you are not expected to provide detailed responses against the selection criteria in the Position Description.

Position Description

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Campus

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Non-Academic

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