Current opportunities at Melbourne

Student Support Advisor

Job no: 0057221 
Location: Parkville 
Role type: Full time; Continuing  
Department/School: Student and Scholarly Services 
Salary: UOM 5– $76,886 – $88,312 p.a. plus 17% super (pro rata for part-time)  

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands. 

About Student and Scholarly Services 
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff. 

About the Role 
As the Student Support Advisor, you will work to provide a range of financial aid, and other student support services, through a combination of self-help, self-guided, and supported service formats. 

Responsibilities include: 

  • Deliver day-to-day financial aid and support services to students, within the scope of the agreed service model and with a focus on delivering the agreed outcomes for students, in a context where students may be facing considerable personal stresses and challenges 

  • Support the ongoing development and refinement of effective administrative processes, enabling the timely and accurate payment of student grants and loans 

  • Engage with a program of service innovation and continuous improvement of practices and processes, including the collection and compilation of student feedback and service metrics 

About You 
To be successful in this role, you will maintain high levels of positivity and professionalism within your team where you will continuously strive to deliver beyond expectations for the university. You will easily engage with various stakeholders by creating rapport and maintaining relationships to ensure continuous improvement and job satisfaction are achieved. You will have an advanced level of confidence and can effortlessly interact with different groups of people from all diversities when required. 

You will also have: 

  • Tertiary qualification/s in a relevant discipline or an equivalent combination of relevant experience and education/training 

  • Demonstrated experience in working in a student services context 

  • High level of proficiency in the use of standard application software such as the Microsoft Office suite (particularly Word, Excel, and PowerPoint) and Office Outlook, and the preparation of internal reports 

  • A good understanding of privacy and confidentiality issues, including the application of these to record-keeping 

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check. 

About the University 
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement. 

Benefits of Working with Us 
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits: 

  • Flexible working arrangements, generous personal, parental and cultural leave 

  • Competitive remuneration, 17% super, salary packaging and leave loading 

  • Free and subsidised health and wellbeing services, and access to fitness and cultural clubs 

  • Discounts on a wide range of products and services including Myki cards and Qantas Club 

  • Career development opportunities and 25% off graduate courses for staff and their immediate families 

Be Yourself 
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity.  First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live. 

Join Us! 
If you feel this role is right for you, please apply with your CV and cover letter outlining your interest and experience.  Please note that you are not required to provide responses against the selection criteria in the Position Description. 

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact us at 

Please note: To be considered for this role you must have current valid work rights for Australia. 


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