Job no: 0063651
Location: Parkville
Role type: Full-time; Continuing, 2xpoisitions available
Department: Melbourne Online - Office of the Provost
Salary: UOM 5 –$83,159 - $95,518 p.a. plus 17% super
- Provide comprehensive support and guidance to students at Melbourne Online, enhancing their academic journey and success
- Shape the student experience and promote well-being
- Brilliant benefits and a flexible hybrid work environment!
About the Role
This is an exciting opportunity for a dedicated and empathetic individual to step into the role of Student Success Advisor at Melbourne Online. You will play a crucial role in supporting and guiding students through their academic journey, offering tailored assistance and advocacy to help them thrive.
You will collaborate with both internal and external stakeholders and assist students in navigating university services and systems. This role offers a chance to make a significant impact on student success and well-being while contributing to Melbourne Online’s innovative online education model.
Your responsibilities will include:
- Providing comprehensive, high quality and holistic advice and tailored assistance regarding services and supports to students across the online student lifecycle.
- Proactively engaging with students to establish academic and career goals, develop action plans and interventions through coaching, and identifying resources and support services to help them succeed.
- Connecting students with appropriate campus resources and supports, as well as academic enrichment opportunities to enhance their learning experience and wellbeing, promoting student success.
- Contributing to a positive, professional, and flexible work environment that fosters innovation, teamwork, high achievements, and job satisfaction. Including building and maintaining strong relationships across key areas and stakeholders.
Who we are looking for
We are seeking an experienced Student Success Advisor with a genuine passion for supporting student success, and exceptional communication and organisational skills. Your ability to write clearly, collaborate effectively, and provide holistic support will be key to your success.
You will also have:
- Proven track record of delivering a range of student lifecycle services and success initiatives for students from a range of backgrounds
- Experience in student advising
- Strong communication skills with the ability to build trust with diverse student populations
- Experience with CRM and student information systems, along with excellent organisational skills
- Keen eye for process improvement and enhancing efficiencies.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team –“Melbourne Online - Office of the Provost”
Led by the Provost, the Office of the Provost supports achievement of the vision and objectives for education and community contained in the Advancing Melbourne strategy.
The University’s Advancing Melbourne and Advancing Students and Education strategies set out a vision to enhance Melbourne’s position as a leader in higher education. Through targeted investment, Melbourne Online is the University of Melbourne’s newly created online education business.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your experience and addressing the following areas:
-Providing quality service and advice to students with sound judgement, sensitivity and confidentiality.
-Engaging in process improvement initiatives, proactive problem solving, and contributing to a culture of continuous improvement through knowledge sharing and issue identification.
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ivanka Yan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.
Position Description
