Job no: 0063667
Location: Parkville
Role type: Full-time, Continuing
Department: Operational Performance Group
Salary: SM1 competitive salary plus 17% super
- Lead the Service and Digital Design function to enhance the effectiveness and efficiency of University services, improving the everyday experience for students and staff.
- Opportunity to drive significant impact in a role that directly contributes to the University's continuous improvement and strategic goals.
- Brilliant benefits and a flexible hybrid work environment!
About the Role
The Associate Director of Service and Digital Design plays a pivotal role within the Operational Performance Group, leading the Service and Digital Design function to enhance the effectiveness and efficiency of University services. Reporting to the Director, Digital, Design & Service Experience, this role focuses on co-designing better everyday experiences for students and staff, driving continuous improvement, and contributing to the University's strategic ambitions through multidisciplinary collaboration and team leadership.
Your responsibilities will include:
- Actively manage relationships to influence and direct others to ensure that service and digital design initiatives are delivered collaboratively, respond to student, staff and stakeholder needs, and can be effectively transitioned to operations.
- Strategic leadership and influence in driving an uplift in the maturity and impact of service and digital design practices across the University
- Direct the Service Design Manager and Digital Design Manager (and their project teams and work) in an agile matrix environment to draw on the skills, knowledge and expertise necessary for the successful execution of their role
Who we are looking for
The ideal candidate will excel in building and managing relationships within a complex matrix structure, using strong people management skills to mentor and coach staff. They will possess exceptional communication abilities and a keen ability to interpret and utilise quantitative and qualitative data, effectively engaging with senior stakeholders and contributing to informed decision-making.
You will also have:
- Post graduate qualifications in a relevant discipline and/or equivalent mix of education and relevant work experience.
- Extensive experience in leadership in the practice of Service and Digital Design (at least five years) in complex organisation/contexts.
- Expert ability in applying service and digital design methodologies to solve complex business problems aligned to the priority areas as defined by our strategic, operational and stakeholder needs.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Operational Performance Group
The Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery. The OPG brings together a range of cognate business functions and expertise such as: data governance, management, and analytics; business transformation and decision support; operational and service improvement, service design, experience, culture, and capabilities; digital operations; and business continuity planning.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Fahim Farzad via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
