Position Number: 0058965
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services
Salary: UOM 4 – $76,901 - $81,615 p.a. plus 17% super
- Deliver exceptional frontline library services to support learning, teaching, and research activities.
- Build great relationships with students and academic staff.
- Brilliant benefits!
About the Role
As a Library Service Officer, you'll be the welcoming face of the library and at the forefront of providing essential library services for the University of Melbourne, supporting learning, teaching, and research.
There is a position available at both the Law Library and Architecture, Building & Planning Library. Your role includes staffing service points, handling inquiries, lending materials, and providing information on student services and scholarly literacy. When not at the service point, you'll also contribute to activities like collection maintenance and document delivery. Additionally, your role contributes to library operations, including supporting services at other libraries as needed.
Your responsibilities will include:
- Provide high quality, and continuously improved library frontline services through the following channels: face-to-face (e.g. service point); online (e.g. chat and email); and telephone and escalate queries when necessary
- Conduct effective reference interviews to perform and interpret searches for resource discovery using scholarly information resources including databases and discovery systems.
- Triage information and circulation queries, and judge when referral is necessary within agreed service frameworks
- Assist in providing a pleasant and secure client environment by supervising public areas, including the Law Students' Study Area, within library buildings as required
Who we are looking for
The ideal candidate demonstrates initiative, self-motivation, and a strong client focus, with excellent interpersonal, negotiation, and communication skills. They excel in building empathetic relationships with students, understanding their needs, and delivering exceptional customer service in a collegial environment.
You will also have:
- A completion of a Diploma of Library/Information Studies (LIS). Eligibility for membership of the Australian Library and Information Association (ALIA). Library technician level of skill and knowledge. Tertiary qualifications in a relevant discipline or an equivalent combination of relevant experience and education/training.
- Demonstrate COO values by acting in the best interest of your employer; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people and building relationships in your workplace
- Knowledge of library circulation systems (particularly Sierra) and policies and experience in delivering circulation services
- Demonstrated ability to provide excellent customer service
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
- The responses against the Selection Criteria^ (found below)
1. Ability to work effectively as a team member.
2. Demonstrated ability to provide excellent customer service.
3. Ability to demonstrate initiative, instigate and undertake routine tasks with minimum supervision, seeking advice where required
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
