Job no: 0059890
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services
Salary: UOM 6 $92,749 - $100,397 p.a. plus 17% super
- Ensure seamless enrolment processes for thousands of students university-wide.
- Ready to excel? Dive into a dynamic role where every interaction counts.
- Brilliant benefits and a flexible hybrid work environment!
About the Role
Are you ready to dive into a dynamic role where you'll play a pivotal part in delivering top-notch enrolment services? As a Senior Enrolment Adviser (SEA), you'll be at the forefront of ensuring smooth enrolment processes for students and colleagues university-wide. From providing expert guidance to mastering data management, your skills will shape the student experience. Collaborative spirit, adaptability, and a knack for interpreting policies are crucial. Join us in the Enrolment Compliance team, where you'll lead critical compliance tasks like coordinating re-enrolment for thousands of students and providing essential advice on government and university regulations.
Your responsibilities will include:
- Under the Team Leader's guidance, ensure smooth delivery and improvement of vital enrolment services.
- Delivering accurate, timely, and culturally appropriate support and advice to a diverse range of individuals.
- Providing one-to-one and group training for team members, including recruitment, training, and supervision of casual staff.
Who we are looking for
We're seeking professionals who excel in organising, delivering, and enhancing large-scale, time-sensitive services, drawing on collaborative efforts for precision. Your interpersonal finesse and adept written communication skills are essential, enabling you to provide expert guidance and support to diverse stakeholders across various platforms and contexts, from senior academics to peers. Maintaining focus, accuracy, and a positive outlook is key in a dynamic environment. As a strong team player, you'll actively contribute to team activities while cultivating expertise across multiple domains. If you thrive in challenging environments and are driven to deliver excellence, we want to hear from you!
You will also have:
- A degree with relevant experience, extensive expertise in technical or administrative fields, or an equivalent blend of experience and education/training.
- Possess a thorough grasp of the Educational Services for Overseas Students Act 2000 (ESOS), pertinent UoM policies, and the Higher Education Support Act 2003 (HESA), understanding their role in supporting coursework and research student enrolments.
- Showcase proven expertise in correctly interpreting and applying legislative and policy frameworks, ensuring seamless alignment of processes.
- Demonstrate a track record of proficiency in Microsoft Excel, adeptly utilising macros and complex formulas to extract, combine, analyse, and refine large datasets
- Possess experience working with large integrated databases, including student management systems and customer relationship management systems.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
The Senior Enrolment Advisers are part of Student Enrolments, one of many teams that form Stop1 (“Connecting students and services”). Student Enrolments is responsible for coordinating and delivering high-quality services to students and stakeholders from across the University in the areas of enrolment, results, and enrolment compliance.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at hr-careers@unimelb.edu.au, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.
Position Description
