Position Number: 0036489
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services
Salary: UOM 6 – $96,459 – $104,413 p.a. plus 17% super

• Coordinate the seamless day-to-day running of a dynamic team, serving as a key escalation point while ensuring efficient payment processing, outstanding service and successful implementation of strategic decisions and business improvements.
• Varied and collaborative role with broad responsibilities and autonomy to determine the best approach, offering the freedom to make impactful decisions.
• Brilliant benefits and a flexible hybrid work environment! 

About the Role

Scholarships & Bursaries is responsible for the end-to-end management of over 150 University-wide scholarship programs for undergraduate, graduate and research students, and the delivery of scholarship services on behalf of other divisions in the University.

As a Senior Scholarship Officer, you will work with the Scholarship Operations team, primarily supporting the processing of student payments and variations to scholarship, and providing high-standard customer service to students and staff within the University. The Senior Scholarship Officer has a focus on identifying and implementing process improvements and quality assurance. Additionally, you will assist with the delivery of projects or University-wide scholarship programs.

Your responsibilities will include:

• Managing an Operations roster of tasks, allocating work and ensuring tasks are completed within expected timelines and in accordance with documented processes, practices and guidelines. This includes sending scholarship offers, activating scholarships/ payments and processing variations to scholarship benefits.
• Responding to student and staff enquiries in accordance with agreed service standards and response times, using relevant enterprise systems (eg. oneCRM and ServiceNow).
• Keep up to date with and develop professional knowledge and skills relevant to the role and the organisation's broader objectives.
• Identify continuous improvement of business activities based on analysis and feedback and by working collaboratively with colleagues.

Who we are looking for
We are seeking a Senior Scholarship Officer who has a proven track record of being able to work under pressure, manage competing demands while maintaining accuracy, and enjoys working in a fast-paced environment. You will bring positivity and initiative to the team and have the ability to self-motivate and respond to rapidly changing work priorities.

You will also have:

• A tertiary qualification and/or equivalent mix of education and relevant experience in a service-oriented organisation
• Strong attention to detail
• Excellent administrative, analytical and problem-solving skills to resolve stakeholder queries
• Advanced skills in learning and using business enterprise systems and using MS Excel to compile, analyse and manipulate data for work processing and reporting purposes
• Demonstrated commitment to consistently provide high quality service, anticipate the needs of others, exercise tact, judgement and discretion, and communicate complex matters in a clear and concise manner
• Strong history of identifying and implementing process improvements and capacity to operationalise these changes across a team

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.