Position Number: 0065474
Location: Parkville
Role type: Full-time; Fixed-term to end April 2026
Faculty: Medicine, Dentistry and Health Sciences
Department/School: Learning and Teaching Unit
Salary: UoM 5 - $83,159 - $95,518 p.a. plus 17% super
- Play a key role in supporting students' success by guiding them through essential pre-placement compliance and processes.
- Join a dynamic team in a key role supporting experiential learning.
- Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.
The University of Melbourne
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Your next career opportunity
The Experiential Learning Support Officer plays a vital role in ensuring students are fully prepared for their clinical and professional placements. As part of the Learning and Teaching Unit, you'll guide students through complex compliance requirements, liaise with key stakeholders, and contribute to the smooth running of the MDHS Fit Testing Program.
Your responsibilities will include:
- Providing student-facing support, assisting students with inquiries, triaging them to relevant teams as needed, and ensuring a seamless and positive student experience through timely, professional, and student-centred service. This includes offering clear and accurate information, proactively identifying student needs, and contributing to continuous improvements in student experience.
- Providing clear, empathetic communication to students navigating complex pre-placement compliance requirements through phone, in-person, or email interactions.
- Supporting students in understanding and completing pre-placement compliance processes via Sonia.
- Liaising with academic staff and the placement team to address student eligibility concerns and ensure compliance with placement requirements.
- Maintaining accurate records and assisting with compliance audits.
- Contributing to the MDHS Fit Testing Program administration.
You may be a great fit if:
You have strong organisational and communication skills, experience in student support or placement coordination, and the ability to manage multiple stakeholders effectively. A background in education, administration, or industry engagement would be highly valued.
You may also:
- Have experience working in higher education administration or student services
- Possess knowledge of health industry compliance requirements
- Demonstrate excellent problem-solving and time management skills
- Have a passion for enhancing the student experience and supporting learner success
For further information please refer to the attached PD.
What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:
- Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
- Progressive, considerate leave provisions to empower your work-life balance
- Salary packaging and access to a range of discounted services including Bupa health insurance
- Health and well-being services including a leading Employee Assistance Program
- Comprehensive career development and training, plus a 25% discount on UniMelb graduate courses for your immediate family members!
For more information check out our benefits page!
Your new team – Faculty of Medicine, Dentistry & Health Sciences
The Faculty of Medicine, Dentistry & Health Sciences, a cornerstone of excellence, boasts an impressive research legacy and holds the prestigious position of the University of Melbourne's largest faculty. With an astounding research revenue of over $420 million in 2021, we are at the forefront of health research in Australia. Our commitment to innovation and entrepreneurship is underlined by $85 million in commercialisation and government income, along with notable investments in intellectual property assets.
Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.
The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods. To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au. You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Working at the University – what you need to know
This role requires the successful candidate to maintain a Working with Children Check The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Join Us and unlock your career potential!
Is this the perfect opportunity for you? Apply today! Including the following documents:
- Resume
- Cover Letter outlining your interest and experience
- The responses against the Selection Criteria^ (found in the Position Description) below:
- Undergraduate qualifications in a relevant discipline with experience within the higher education sector; or a combination of relevant experience and/or education/ training.
- High level organisational skills and demonstrated time management skills with a proven ability to prioritise tasks to meet competing deadlines with a high degree of accuracy and attention to detail.
- A demonstrated client-centred approach, the ability to manage pressure in a fast-paced client service environment, and a demonstrated commitment to the provision of excellent service to a diverse range of clients of varying backgrounds and with differing needs.
- Demonstrated ability to influence and forge working relationships with internal and external stakeholders.
- Ability to work collaboratively and flexibly both in a team and independently, and in an environment with changing demands.
- Experience in client management, in particular service orientation, planning and prioritisation.
- Training in the University of Melbourne's Student One management system and One CRM (Salesforce).
- Website design experience.
- Knowledge of the University of Melbourne's policies and procedures particularly relating to students.
^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria
If you have any questions regarding the recruitment process, please feel free to contact Vanessa Phan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the details listed on the Position Description.
Position Description
